May. 01, 2020

Coivd-19 Delivery Update: Aussie Uggies

Q: What size should I select?

It's important to note that our website refers to Australian sizes that may differ to what you generally refer to when shopping. You should follow our sizing chart to ensure correct sizing and measure your foot to get your best fit. Please see our sizing guide for more information.

Q: Do uggies stretch?

Sheepskin boots can stretch up to half a size wherever there is pressure around your feet and legs. Unless you prefer a loose fit, your new boots should be very snug without toes curling or hurting. Snugness should be felt mostly over the bridge of your feet to prevent your feet from moving up and down.

Q: What style is more suitable to wider calves?

We recommend measuring your calf area before your purchase. If calves exceed 38cm you should avoid purchasing anything above the mid-calf area unless it is a lace up boot. These styles have the ability to widen due to their laces, and therefore, give more flexibility.

Q: What style is more suitable to a high instep?

The ‘Alpine Boot’ and ‘Mini Alpine Boot’ is designed with extra space over the bridge. These styles are also slightly wider around the sides and bridge area than the traditional style. The ‘Ankle Boot’ style is also designed for high instep and wider feet as the stitching comes upwards rather than across the bridge.

Q: Should I wear socks with my uggies?

This is optional! We recommend enjoying the full effect of sheepskin warmth without socks as the natural breathing fibers of sheepskin regulate heat. Most Aussies prefer wearing sheepskin boots with no socks on.

Q: Are your uggies waterproof?

No, they are not waterproof. You can however make them more water resistance using our sheepskin protector. This will repel the water from absorbing in the sheepskin and from leaving unwanted water stains. More information can be found on the product care page of our website.

Q: Can I wear your uggies in snow?

No, classic sheepskin boots are not suitable for snow, even though they are associated with snow due to their warmth. Sheepskin boots are not water proof and taking them in deep snow will saturate them resulting in freezing feet. Boots customised with an ‘Outdoor Sole’ will provide you with some limited protection; however these will only protect you from a couple of cm of depth.

Q: How do I clean and look after my uggies?

Directions for cleaning and caring for your sheepskin boots can be found on the product care page of our website.

Q: Do you provide a warranty on your uggies?

Yes, our products carry a minimum of 3 months warranty from date of purchase, against defective materials and workmanship. Note: This warranty does not cover general wear and tear! For all other warranty claims the product must be returned within 7 days of the fault occurring. The product under claim must be accompanied by proof of purchase i.e. Receipt. For more information see our returns and exchanges page.

Q: Do you accept returns and exchanges?

Yes, please see our returns and exchanges page for more information.

Firstly we would like to thank you for your continued support of our business and Australian manufacturing. The orders just haven't stopped as more and more people are working from home and the temperature is starting to fall across the country.

Some of our bootmakers are receiving unprecedented amounts of requests and as such their delivery times are currently longer than usual. They send a personal thank you to everyone and request you please be patient as they are working at full capacity including weekends and public holidays to fulfill all orders. Some orders are currently taking up to 14 business days to leave their factory. It seems Uggies are the new toilet paper!

Thank you for shopping with Aussie Uggies online

Our preferred courier Australia Post is also reporting delays in their deliveries. The challenges presented by COVID-19 mean there are delays as they adopt additional safety measures to protect their staff and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

"Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off." - Australia Post

If you have any questions or queries regarding our product or supply we encourage you to get in touch with our super friendly team via the form located on our store’s contact page.

Gloomy news aside, we hope you have found what you’re looking for across our products so we can continue making uggies with love, keeping you warm and safe in the months ahead.

- Aussie Uggies

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- Aussie Uggies

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